Special Holiday Return Policy: Any orders placed between November 9, 2022 — December 24, 2022 are eligible to be returned until January 30th, 2023. All orders outside that window are subject to our standard return policy of 30 days.
We’re happy to take your Luno product off your hands if you aren’t in love with it. Items may be returned in their original condition within 30 days of delivery for a refund (not including shipping charges).
Note: Luno does not cover original shipping charges or return shipping costs unless the item arrived damaged or defective.
IMPORTANT NOTE: Luno reserves the right to apply a 20% refund reduction when:
- Orders/items are refused upon delivery
- Returns are made without authorization
- Items which are returned in less than ideal condition or are the result of excessive wear and tear within normal use.
- Please keep in mind that all replacement part sales ordered via our Customer Success Department are final. All shipping refunds will be governed by Luno's Shipping Terms. Luno will not be responsible for shipping costs which are not covered by the Shipping Terms.
Email email@example.com for more information on return and replacement options or warranty information.