Refund policy
During the holiday season, we have a special holiday return policy where any orders placed between November 4, 2024 - December 31, 2024 are eligible to be returned until January 31, 2025. All orders outside that window are subject to our standard return window of 30 days from delivery.
IMPORTANT NOTE – Luno reserves the right to apply a 20% refund reduction when:
- Orders/items are refused upon delivery
- Returns are made without authorization
- Items which are returned in less than ideal condition or are the result of excessive wear and tear within normal use.
SHIPPING TERMS — PLEASE KEEP IN MIND:
- Luno does not cover original shipping charges or return shipping costs unless the item arrived damaged or defective.
- Any outbound shipping fees paid are non-refundable.
- All replacement part sales ordered via our Customer Success Department are final.
- We do not provide return shipping labels to returns from Hawaii or Alaska. Customers returning gear from Hawaii or Alaska must pay return shipping from their carrier of choice.
- All shipping refunds will be governed by the Luno's Shipping Terms listed above. Luno will not be responsible for shipping costs which are not covered by the Shipping Terms.
Email support@lunolife.com for more information on return and replacement options or warranty information.
* In the event that a refund needs to be issued past our 30 day return policy, we will issue store credit.
