Refund policy
Returns
We want you to love your Luno gear. If you don’t, we’re happy to help with a return or exchange.
- Eligibility: Items may be returned within 30 days of delivery in original condition for a refund (shipping charges not included).
- Final Sale: Pre-owned gear and apparel cannot be returned.
- Warranty Issues: Use our warranty form if your product is defective.
Return Steps:
- Please submit your return here.
- You’ll receive:
- A packing slip to include in your package
- A prepaid return label* to attach to your box
- Note: A $25 flat fee (mattress) or $10 flat fee (non-mattress gear) will be deducted from your refund.
- Drop the package with the shipping carrier. Keep your tracking number.
* Please note that Customers in Hawaii, Alaska, Australia, and New Zealand must provide a shipping label and pay for their own return shipping for non-warranty related returns.
Important:
- Non-Luno items sent back by mistake will only be returned if you email a prepaid label to support@lunolife.com within 1 week of our receiving the package. Otherwise, they will be disposed of.
- Refunds process in ~2 weeks. Card refunds typically post in 5–7 business days; PayPal refunds post same-day.
Refund Deductions – 20% reduction may apply in the following scenarios:
- Orders/items refused upon delivery
- Unauthorized returns
- Items returned in poor condition or with excessive wear
Exchanges
- Eligibility: Items may be exchanged within 30 days of delivery in original condition (shipping charges not included).
- Final Sale: Pre-owned gear and apparel cannot be exchanged.
- Warranty Issues: Use our warranty form if your product is defective.
Exchange Steps:
- Please submit your exchange here.
- You’ll receive a packing slip and prepaid return label.
- Once we receive your original item, we’ll send you store credit to purchase your new gear.
* In the event that a refund needs to be issued past our 30 day return policy, we will issue store credit.
