Privacy Policy
LunoLife, Inc. Privacy Policy
Established May 3, 2018; last updated Nov 11, 2024.
Our Pledge
LunoLife.com is an electronic marketplace for products produced by LunoLife, Inc. and sets high standards and has a strong commitment to protecting customers' privacy on all of its web sites. We pledge that, as we gather and use information about how you use our websites, we do so responsibly.
What information do we collect?
We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
How do we use this information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to respond to your customer service requests and process transactions.
- To administer a contest, promotion, survey or other site feature.
If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
Texting
You may elect to receive text messages from us. When you sign up to receive text messages, we will send you information about promotional offers and more. These messages may use information automatically collected based on your actions while on our sites and may prompt messaging such as cart abandon messages (IE Cookies). To the extent you voluntarily opt to have Text notifications sent directly to your mobile phone, we receive and store the information you provide, including your telephone number or when you read a text message. You may opt out of receiving text messages at any time by texting “STOP” to our text messages. For more information about text messages, see our Terms and Conditions.
What information is collected through SMS Messaging and how is it used?
We will only use the information you provide through our SMS messaging program to transmit your mobile messages and respond to you, if necessary. This includes, but is not limited to, sharing information with subcontractors, vendors, and providers who assist us in the delivery of mobile messages. WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY. We may disclose any information you submitted via the Site and its services if we have a good faith belief that disclosure of such information is helpful or reasonably necessary to (i) comply with any applicable law, regulation, legal process or governmental request, (ii) enforce our terms of service including investigations of potential violations thereof, (iii) detect, prevent, or otherwise address fraud or security issues, or (iv) protect against harm to the rights, property or safety of our company or subcontractors, users, yourself or the public.
California Civil Code Section 1798.83 permits users of the program that are California residents to request certain information regarding our disclosure of the information you provide through the Program to third parties for their direct marketing purposes. To make such a request, please contact us at the following address:
2777 NW Lolo Dr.
#130
Bend, OR 97703
Email: support@lunolife.com
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Opting In
Our web sites include an option to “opt-in.” This means that, if you opt to allow us to do so, we may use your individually-identifiable information to send you periodic emails about our products and promotions.
Our web sites include an option to “opt-in.” This means that, if you opt to allow us to do so, we may store your individually-identifiable information with a third-party database provider contracted to send you periodic emails about our products and promotions. You always have the option to opt-out and remove yourself from any of LunoLife contact lists at any time.
You always have the option to opt-out and remove yourself from any of LunoLife contact lists at any time.
Data Retention
We retain your information as necessary to provide our services, enhance your customer experience, and comply with legal obligations. Your information will be held securely until you request its deletion. To initiate the removal of your data, please contact our support team, and we will process your request in accordance with applicable data protection regulations.
Do we use cookies?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Google Chrome, Safari or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third Party Links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Detecting and Preventing Fraud
In addition, this site collects, uses, and retains certain information about visitors to detect, prevent, and analyze fraudulent transactions. We share this information with a third party, Sift Science, Inc., that provides analysis, monitoring, and reports to assist us in preventing and detecting fraudulent transactions and other activity on the site.
The kinds of fraud-related information that we collect, retain, and share, in addition to how Sift Science uses and stores such information, are described by the Sift Science Service Privacy Notice. The Sift Science Service Privacy Notice is available online at siftscience.com/service-privacy and is incorporated here as a part of this privacy policy. You should review the Sift Science Service Privacy Notice carefully, understanding that "Client" refers to Luno and that Luno may collect and share all of the kinds of data described by the Sift Science Service Privacy Notice, including by means of Sift Science’s Application Programming Interface, JavaScript code, and other means. Statements in the Sift Science Privacy Notice about Sift Science, Inc.'s compliance with certain national or international privacy frameworks, including the European Union and Swiss "Safe Harbor" frameworks, apply to Sift Science, and not necessarily to Luno.
Changes to this Privacy Policy
LunoLife, Inc. may periodically make changes to this Privacy Policy. When this happens, we will notify users by posting the updated policy on this Site. Please periodically review this Site to ensure you are aware of any updates to our Privacy Policy.
Use by Minors Prohibited
This Site is not intended for users under the age of 18. We comply with the Children’s Online Privacy Protection Act and will not knowingly collect PII from anyone under the age of 13.
Consent to Transfer
For users outside the United States, we must advise you that your personal information could potentially be accessible by individuals located in countries that do not offer the same level of data protection as your country. Upon providing us your personal information, you consent to our potential use of your personal information across international boundaries. We will continue to adhere to the guidelines in this policy and will endeavor to keep your personal information secure.
Questions and Feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Online Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Your Consent
By using our site, you consent to our privacy policy.
Contacting Us
Please direct any questions concerning this Privacy Policy or your experience at lunolife.com here: legal@lunolife.com
Mailing Address:
2789 NW Lolo Drive
Bend, OR 97703
