Customer Support

Warranty & Returns

Warranty

All products are subject to a 30 day warranty. Unused items may be returned in their original condition within 30 days of delivery for a full refund. 

Product defect cases may waive the 30 day warranty in certain situations. Email support@lunolife.com for more information on return and replacement options.

 

Returns

We’re happy to take your Luno Life product off your hands if you find that you aren’t in love with it. Please keep in mind that unused items may be returned in their original condition within 30 days of delivery for a full refund (not including shipping charges). We will need an order number or receipt for proof of purchase, but we’ve usually got you covered if you gave us your information when you checked out.

We ask for a Return Authorization for all products that make their way back to us. Contact us at returns@lunolife.com to request a Return Authorization or ask for help at any point in the process.

Luno Life does not cover original shipping charges or return shipping costs unless the item arrived damaged or defective. Please contact your mail carrier about search and rescue if your package goes MIA during its journey back to us since Luno Life is not liable for returns lost in transit or misdelivered.

The refund amount will be reduced by 20% when:

  • Orders/items are refused upon delivery
  • Returns are made without authorization
  • Returns are made past the 30-day return window (if subject to be accepted for a return)

IMPORTANT NOTE: Luno Life reserves the right to apply a 20% refund reduction for items which are returned in less than ideal condition or are the result of excessive wear and tear within normal use. Please keep in mind all replacement part sales placed with our Consumer Services Department are final.

All shipping refunds will be governed by Luno Life’s Shipping Terms. Luno Life will not be responsible for shipping costs which are not covered by the Shipping Terms.