Customer Support

Return Policy

Unused items purchased from LunoLife.com may be returned in their original condition within 30 days of delivery for a full merchandise refund, not including shipping charges. We require proof of purchase to honor a refund. If you provide us your information when you check out, we will typically have a record of your purchase. Otherwise, we require a receipt.

To request a Return Authorization, please contact us at returns@lunolife.com

All returns require a Return Authorization. Except in cases where the return is the result of an error by LunoLife or the item arrives damaged or defective, original shipping charges are non-refundable and you are responsible for all return shipping costs. LunoLife will not be liable for returns that are lost in transit or returned to the incorrect address; please retain your return tracking information.

The refund amount will be reduced by 20% when:

  • Orders/items are refused upon delivery
  • Returns are made without authorization
  • Returns are made past the 30 day return window (if subject to be accepted for a return)

  • IMPORTANT NOTE: Replacement part orders placed with our Consumer Services Department cannot be returned for a refund or an exchange. All replacement part sales are final.

    All shipping refunds will be governed by the LunoLife’s Shipping Terms. LunoLife will not be responsible for shipping costs which are not covered by the Shipping Terms.