Customer Support

Return Policy

#LUNOLIFE RETURN POLICY

Unused items purchased from LunoLife.com may be returned in their original condition within 30 days of delivery for a full merchandise refund, not including shipping charges. We require proof of purchase to honor a refund. If you provide us your information when you check out, we will typically have a record of your purchase. Otherwise, we require a receipt.

To request a Return Authorization, please contact us at returns@lunolife.com

All returns require a Return Authorization. Except in cases where the return is the result of an error by LunoLife or the item arrives damaged or defective, original shipping charges are non-refundable and you are responsible for all return shipping costs. LunoLife will not be liable for returns that are lost in transit or returned to the incorrect address; please retain your return tracking information.

The refund amount will be reduced by 20% when:

  • Orders/Items are refused upon delivery
  • Returns are made without authorization
  • Returns are made past the 30 day return window (if subject to be accepted for a return)

IMPORTANT NOTE: Replacement part orders placed with our Consumer Services Department cannot be returned for a refund or an exchange. All replacement part sales are final.