Project Coordinator

Role Description

We are looking for a charismatic, genuine, and kind person with strong writing and interpersonal skills to join our customer success team at Luno. You'll be the voice of our brand helping our community enjoy their Luno products as much as possible. You will be responsible for responding to customer inquiries, providing order updates, sharing car camping tips, and helping our customers feel empowered to spend time outdoors and explore.

The right candidate will approach each customer interaction with empathy and will strive to improve each customer’s experience through every step of their journey — from when they are just learning about Luno, to after they complete their purchase and are on their first or 100th camping trip. 

Details

Responsibilities

Qualifications

About Luno

Reinventing the way people camp in the comfort of their own vehicle, Luno seeks to be the experts in car camping equipment for the Car/SUV, Van, & Truck categories. Through our lineup of outdoor products, our gear is redefining comfort and convenience in the outdoors.


On paper, Luno may have started in Southern California, but the inspiration for our brand came on a snowboarding trip to Mammoth Mountain. We weren’t willing to pay $300+ for a simple hotel room, so we opted for sleeping in our Subaru. The convenience of sleeping in the car was well worth it, but the soreness resulting from a night on our camping pad wasn't. We thought there had to be a more comfortable and efficient way to sleep in your car — that’s when Luno was born.